We cannot set up user accounts for shared email accounts. A shared mailbox which a number of personnel have access to means there is no direct accountability to an individual for the data they provide. An email address (username) for a specific individual must be supplied.
Please refer to this guidance (pdf) for setting up your account. Please see about DELTA for further information on DELTA. If you have any other queries, or have an existing DELTA account that you need updated, please contact our Service Desk.