This accessibility statement applies to Delta, the online system provided by DLUHC to facilitate the collection of statistical data and the administration of grant applications including:

  • local government finance statistics
  • housing and planning statistics
  • homelessness statistics (e.g. H-CLIC)
  • other DLUHC data collections
  • grant administration

This website is run by the Department for Levelling Up, Housing and Communities. On this website you should be able to:

  • zoom in up to 200% without the structure of the page being disrupted
  • navigate most of the website using a keyboard
  • skip to the main content of all pages using a keyboard
  • skip back to the top of all pages using a keyboard
  • read and access all menu and sub-menus using a keyboard or screen reader
  • use a keyboard or screen reader to read and access all tables

How accessible this website is

This website is not fully accessible. For example:

  • not all pages have headings which describe their purpose clearly
  • not all pages can be used with screen readers or speech recognition software
  • not all pages can be searched for and located easily
  • not all links describe their purpose
  • labels and instructions are not always provided when user input is required
  • navigational mechanisms used more than once are not always consistent
  • some sections of pages do not have high colour contrast
  • some non-text content do not have alternative text
  • error handling in some form field areas are not in line with the GDS Design Systems

Browser and device compatibility

It is recommended that you use:

  • Google Chrome
  • Internet Explorer version 9 or later
  • Microsoft Edge
  • Safari
  • Firefox

Functionality cannot be assured or supported through other browsers. This website is not compatible for use with mobile devices.

Reporting accessibility problems with this website

If you need any help to use this website or to access any information held within it, contact us by email through the DELTA Service Desk at

The Department for Levelling Up, Housing and Communities will provide support to any user that is having difficulty using Delta. The above email addresses is monitored between 9am and 5:00pm on Monday to Friday, excluding Bank Holidays.

If you find any problems that are not listed on this page or you have specific accessibility needs that we're not meeting, get in touch with us through the above email address.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 We are working to meet the AA standard shortly, see the details listed below.

Non-accessible content

The content in this website is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Not applicable.

Disproportionate burden

Not currently applicable but when cost implications are calculated and they fall into excessive costs to fix all of the accessibility issues that have been identified for Delta, they could be a disproportionate burden within the meaning of the accessibility regulations.

What we're doing to improve accessibility

Despite our understanding that fixing this website's accessibility issues may or may not be a disproportionate burden, we recognise the importance of improving the accessibility of our services where we can.

Please note that Delta uses Orbeon Forms, this is a 3rd Party software application for which the ability to rewrite the underlying code is not under our control. Therefore, some accessibility issues with this application may take a considerable amount of time to resolve, or may not ever be possible to resolve

Issues by Category table:

Issue type Non-Orbeon pages Orbeon pages
Broken ARIA menu 6-9 months 6-9 months
Broken ARIA reference 3-6 months 6-9 months
Broken same-page link 3-6 months 6-9 months
Empty button 3-6 months 6-9 months
Empty form label 3-6 months 6-9 months
Empty heading 3-6 months 6-9 months
Empty link 3-6 months 6-9 months
Empty table header 3-6 months 12+ months
Fieldset missing legend 3-6 months 12+ months
JavaScript jump menu 6-9 months 12+ months
Layout table 6-9 months 12+ months
Link to Excel spreadsheet 3-6 months 6-9 months
Link to PDF document 3-6 months 6-9 months
Missing fieldset 3-6 months 12+ months
Missing form label 3-6 months 12+ months
Multiple form labels 6-9 months 6-9 months
No heading structure 3-6 months 6-9 months
Noscript element 6-9 months 6-9 months
Orphaned form label 3-6 months 12+ months
Possible heading 3-6 months 12+ months
Possible table caption 3-6 months 12+ months
Redundant link 3-6 months 6-9 months
Redundant title text 3-6 months 6-9 months
Skipped heading level 3-6 months 6-9 months
Suspicious link text 3-6 months 6-9 months
Tabindex 3-6 months 12+ months
Unlabeled form control with title 3-6 months 12+ months
Very Low Contrast 3-6 months 6-9 months

Keyboard/Screen Reader issues

The following issues on the Collection Request and User Administration pages are expected to be fixed in the next 3 to 6 months:

  • Press 'Tab' key for focus on the screen elements
  • Press Shift + Tab to focus reverse order
  • Ensure, "Skip to Main content" link functional

However, the same issues (as above) will be fixed in the next 6 to 9 months on the Orbeon Form Filler pages.

The issue to ensure screen readers can read the page content by tab order and mouse over will take 6 to 9 months to fix on the Collection Request pages, and over 12 months to resolve on the Orbeon Forms Builder/Filler pages.

Any feedback that we receive from users on accessibility issues will be investigated and we will prioritise improvements where possible.

Preparation of this accessibility statement

This statement was prepared on 28 October 2020. It was last reviewed on 28 October 2020. The website last underwent an external accessibility audit by the Digital Accessibility Centre on 20 July 2018.

Last updated: 29 October 2020